Shipping policy
Shipping Policy
At Ritz Wigs, we are committed to getting your order to you safely and as quickly as possible. Please review the following shipping information before placing your order.
Order Processing
Orders are typically processed within [1–3 business days] after payment is successfully received. Orders are not processed, shipped, or delivered on weekends or public holidays.
During sales, holidays, product launches, or periods of unusually high order volume, processing may take longer. If there is a significant delay with your order, we will contact you using the information provided at checkout.
Shipping Times
Once your order has been processed and shipped, estimated delivery times are:
Canada: [3-5 business days]
United States: [3–5 business days]
International: [5–7 business days]
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, customs, carrier disruptions, incorrect or incomplete shipping information, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery address, order size, and the shipping method selected.
Any free-shipping promotions will be subject to the terms stated at the time of the promotion.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Please allow 24–48 hours for tracking information to update after your package has been shipped.
Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you realize that your shipping information is incorrect, please contact us as soon as possible. We will do our best to make changes before the order ships, but we cannot guarantee that changes can be made once an order has entered processing.
Ritz Wigs is not responsible for orders delivered to an incorrect address provided by the customer.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.
If your package is delayed, lost, or appears to be missing, please contact us so we can assist you with the carrier's investigation process.
International Orders and Customs
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country.
These charges are not included in the purchase price or shipping fee unless otherwise stated. Ritz Wigs does not control or determine these charges and is not responsible for fees imposed by customs authorities.
Customs processing may also result in delivery delays.
Damaged Packages
If your package arrives damaged, please contact us within [48 hours] of delivery and provide photographs of the packaging and the damaged items. We will review the issue and work with you toward an appropriate resolution.
Contact Us
If you have questions about your order or our shipping policy, please contact us at support@ritzwigs.com.
Ritz Wigs reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page.